Reinstalling the client:
https://battle.net/support/article/34721
https://battle.net/support/article/34719
Background Apps:
https://battle.net/support/article/23848
New Admin Account:
https://battle.net/support/article/34550
Upload new information files:
https://battle.net/support/article/12988
After the initial response, they requested some general information about the system and being the support person that I am, I was glad to comply:
https://battle.net/support/en/article/12988
Overall, the support experience had been very helpful, and the representatives have been very kind and patient. It initially took some time to get a response (I started this adventure during the holidays) but they have been very responsive since then. I'm also grateful I have an M1 Mac that runs the game just fine while I figure this out.